Refund Exchange Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

 1. Please email [email protected] to request a refund and we will assign you a tracking #.

 2. Mail your returned item to:

VoIPMart Pty Ltd

Returns Department Tracking #

address will be advised after completion of RMS form.

 3. Include in your package a signed letter stating the reason for your return and the original receipt.

 Return Exceptions

Some items cannot be returned if they are opened. These include cards, software, and handsets.

 Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

 Restocking Fee

All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 Exchanges

If your item is in like new condition, you may exchange your item for a similar item. However, if the item has been opened a restocking fee of 20% will be payable with the exchange. You will have to pay return shipping.